Refund Policy
At Dewleaf, we strive to deliver products of exceptional quality and customer satisfaction. However, we understand that there may be instances where a return or exchange is necessary. Please review our policy below:
Damaged or Incorrect Product Delivery:
If you receive a damaged item or an incorrect product, please contact our customer service team within 15 days of receiving your order. We will provide detailed instructions on how to return the item. Depending on your preference and product availability, we will either send you a replacement or issue a full refund, including any applicable shipping charges.
Return or Exchange Eligibility:
- Items must be returned in their original, unused condition.
- The request for return or exchange must be initiated within 15 days of receiving your order.
- A valid proof of purchase (such as your order confirmation email) is required for all returns or exchanges.
Return Process:
- Contact our customer service team at dewleafskincare@gmail.com to initiate the return or exchange process.
- Provide your order number, describe the issue with the product, and include any relevant photos if necessary.
- Our team will guide you through the necessary steps for returning or exchanging the item.
- Upon eligibility, we will proceed with issuing a refund to your original payment method or sending a replacement product.
Please allow up to 15 business days for the entire return process, including processing and shipping of replacement items.
Sale Items:
We do not accept returns or exchanges on sale items unless they are damaged or defective upon receipt.
Dewleaf Reserves the Right:
Dewleaf reserves the right to decline returns or exchanges that do not meet the outlined criteria. If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact our customer service team at dewleafskincare@gmail.com for assistance.
Thank you for choosing Dewleaf!